Formal Complaint against an AIA Member (AIA cannot investigate complaints related to non-members)

A written complaint must be received by AIA via emailing to info@alliance-aromatherapists.org 

Complainant shall:

• Provide as many specific details as possible (date, times, locations, etc).
• Include any evidence (screenshots, email, documents, audible files, etc) to support the complaint.
• State the desire to remain anonymous if they wish. The complaint will be known to the AIA EC (General Board of Directors as needed), Chief Operating Officer (COO), and as determined, the Ethics and Professionalism Committee.
• Be aware that the AIA cannot guarantee their identity remains anonymous through the complaint process.

The COO will acknowledge receipt of a complaint to the complainant (electronic acknowledgment is acceptable) and forward it to the Executive Committee (EC) within 5 business days. This communication will include details about the timing of the response. 

The EC can resolve the complaint.

If the EC determines a more formal process needs to take place then the complaint will be forwarded to the Ethics & Professionalism Committee.

The Ethics & Professionalism Committee will assess & send preliminary recommendations to the Executive Committee within 30 business days of the Committee’s notification of the complaint.

The COO/EC will provide an update or resolution to the complainant within 45 business days of receipt of the complaint. Updates will be provided every 30 business days until resolution.

Click here to download the Member Complaint Procedure